ตัวอย่าง Job Description : 3D Designer Support Manager

หน้าที่ความรับผิดชอบ:

1. Technical Support: Provide expert technical assistance to 3D designers, troubleshoot issues, and resolve problems related to 3D modeling software, rendering engines, and other relevant tools.
2. Design Process Optimization: Analyze workflows, identify bottlenecks, and suggest improvements to streamline design processes, reducing errors and increasing productivity.
3. Training and Mentoring: Develop and deliver training sessions, workshops, or online tutorials to help designers improve their skills with 3D design software, best practices, and new technologies.
4. Software Knowledge: Stay up-to-date with the latest developments in 3D design software, rendering engines, and other relevant tools, ensuring a deep understanding of their features, limitations, and potential applications.
5. Collaboration: Work closely with designers, art directors, and other stakeholders to understand project requirements, provide guidance on best practices, and ensure that designs meet artistic and technical standards.
6. Process Documentation: Develop and maintain documentation on design processes, software usage, and troubleshooting guides to support the organization’s knowledge base.
7. Innovation and Research: Explore emerging trends, technologies, and software solutions to identify opportunities for innovation and improvement in 3D design workflows.

 

ตัวอย่าง Key Performance Indicators (KPIs) ของตำแหน่งนี้ มี:

1. Design Request Resolution Rate: Measure the percentage of design requests resolved within a certain timeframe (e.g., 2-5 business days). This KPI ensures that designers are receiving timely support.
2. Average Response Time: Track the average time it takes to respond to design-related queries or issues. Aiming for a response time under X minutes/hours will demonstrate prompt support.
3. Design Quality Feedback: Monitor the percentage of positive feedback from designers and stakeholders regarding the quality of supported designs. This KPI highlights the effectiveness of your support in improving overall design quality.
4. Design Cycle Time Reduction: Measure the reduction in design cycle time (from concept to delivery) as a result of your support. A lower cycle time indicates improved efficiency and productivity.
5. Designer Satisfaction: Track designer satisfaction ratings or surveys to gauge the level of trust and confidence they have in your support. Aim for high ratings (>80%) to ensure designers feel supported and empowered.
6. Design-related Issues Escalation Rate: Monitor the percentage of design-related issues escalated to higher-level management or other teams. A low escalation rate (<10%) indicates effective issue resolution and minimizes potential conflicts. 7. Knowledge Base Contribution: Track the number of new articles, tutorials, or FAQs added to the company’s knowledge base as a result of your support activities. This KPI demonstrates your commitment to sharing expertise and improving process documentation. 8. Collaboration with Designers: Measure the frequency and effectiveness of collaborations with designers, such as design reviews, workshops, or mentoring sessions. This KPI highlights your role in fostering strong relationships and knowledge sharing within the design team. 9. Design Process Improvements: Track the number of design process improvements implemented as a result of your support activities, such as streamlining workflows or eliminating bottlenecks. This KPI showcases your impact on improving overall design efficiency. 10. Cost Savings or ROI: If applicable, measure the cost savings or return on investment (ROI) generated by implementing design process improvements or optimizing design-related workflows. Remember to tailor these KPIs to your specific organization and goals, as well as ensure they are measurable, achievable, relevant, and time-bound (SMART).