หน้าที่ความรับผิดชอบหลัก:
1. Operational Management: Oversee daily logistics operations, ensuring timely and efficient transportation, warehousing, and inventory management.
2. Supply Chain Optimization: Analyze and improve supply chain processes, including procurement, production planning, and distribution to minimize costs and maximize efficiency.
3. Customer Service: Develop and maintain strong relationships with clients by providing exceptional service, meeting their logistics needs, and resolving any issues that may arise.
4. Team Management: Lead a team of logistics professionals, including drivers, warehouse staff, and coordinators, to ensure effective communication and execution of tasks.
ความรับผิดชอบอื่นๆ:
1. Budgeting and Cost Control: Manage budgets, track expenses, and implement cost-saving measures to maintain profitability.
2. Compliance and Regulation: Ensure compliance with relevant regulations, such as transportation laws, safety standards, and environmental guidelines.
3. Process Improvement: Identify areas for improvement and implement process enhancements to increase efficiency, reduce errors, and enhance customer satisfaction.
4. Strategic Planning: Collaborate with other departments (e.g., sales, marketing) to develop logistics strategies that align with the company’s overall business objectives.
ตัวอย่าง KPI ของตำแหน่งนี้
- Order Fill Rate: The percentage of orders that are fulfilled accurately and on time.
Target: 95% or higher
- On-Time Delivery Rate: The percentage of shipments delivered within the agreed-upon timeframe.
Target: 98% or higher
- Inventory Turnover: The number of times inventory is sold and replaced within a given period.
Target: 5-7 times per year
- Shipping Cycle Time: The time it takes to process an order from receipt to shipment.
Target: 2-3 days or less
- Customer Satisfaction Rate: A measure of customer satisfaction with services, often tracked through surveys or feedback forms.
Target: 90% or higher
- Damage/Fault Rate: The percentage of shipments that are damaged or defective upon arrival at the customer’s location.
Target: 2% or lower
- Return on Investment (ROI): A measure of the return generated by investments in logistics operations, compared to the cost of those investments.
Target: Positive ROI, indicating efficient use of resources
- Transportation Costs per Mile: The average cost of transportation per mile traveled.
Target: Reduce costs while maintaining or improving service levels
- Warehouse Space Utilization: The percentage of warehouse space being used efficiently and effectively.
Target: 80% or higher
- Labor Productivity: The amount of work completed by laborers in a given period, measured against standards.
Target: Improve labor productivity through process improvements and training
- Accident Frequency Rate: A measure of the number of accidents per million hours worked.
Target: Zero accidents or near-misses
- Compliance with Regulations: The percentage of time that logistics operations are in compliance with relevant regulations, such as customs clearance and transportation safety standards.
Target: 99% or higher