Job Descriptions
1. Logistics Planning: Develop and execute logistics plans to meet customer demand, taking into account factors like inventory levels, transportation modes, and delivery schedules.
2. Order Management: Manage and coordinate the receipt, processing, and shipment of customer orders, ensuring accurate tracking and timely delivery.
3. Transportation Management: Oversee the selection and management of 3PL carriers to ensure efficient and cost-effective transportation of goods.
4. Inventory Management: Monitor and manage inventory levels, including tracking stock levels, identifying trends, and optimizing storage space.
5. Compliance and Risk Management: Ensure compliance with regulatory requirements and industry standards, while also identifying and mitigating potential risks in logistics operations.
6. Communication and Collaboration: Develop strong relationships with internal stakeholders (e.g., sales, production), external partners (e.g., 3PL carriers, suppliers), and customers to ensure seamless logistics operations.
7. Reporting and Analysis: Provide regular reports on logistics performance, tracking key metrics like on-time delivery rates, inventory levels, and transportation costs.
ตัวอย่าง KPI
1. On-time Delivery Rate: Measure the percentage of deliveries made on time and within the agreed-upon timeframe.
2. Order Fill Rate: Track the percentage of orders that are completely filled with all requested items.
3. Inventory Turnover: Monitor how quickly inventory is sold or used, expressed as a ratio of cost of goods sold to average inventory.
4. Shipping Accuracy: Measure the percentage of shipments that are accurate and free from errors (e.g., incorrect addresses, missing items).
5. Cost per Order: Calculate the total cost of processing an order, including shipping, handling, and any other relevant expenses.
6. Customer Satisfaction Rate: Track customer feedback and ratings to measure overall satisfaction with your logistics services.
7. Damage/Return Rate: Monitor the percentage of shipments that are damaged or returned due to issues like incorrect ordering or packaging errors.
8. Transit Time: Measure the average time it takes for orders to be processed, shipped, and received by customers.
9. Supply Chain Visibility: Track the level of visibility into your logistics operations, including real-time tracking and updates on order status.
10. Service Level Agreement (SLA) Compliance: Ensure that you meet or exceed agreed-upon service levels, such as response times for customer inquiries or resolution times for issues.
11. Capacity Utilization: Monitor the percentage of available capacity used to process orders, helping you optimize resources and reduce idle time.
12. Quality Control Metrics: Establish metrics to measure the quality of your logistics operations, such as defect rates, error rates, or compliance with regulations.